FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
History

Thu, 19 Mar 2026 21:30:00 +0000

Type Values Removed Values Added
Description FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
Title FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages
Weaknesses CWE-284
References
Metrics cvssV3_1

{'score': 0, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:N'}


cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-03-19T21:21:54.613Z

Reserved: 2026-03-13T18:53:03.532Z

Link: CVE-2026-32752

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2026-03-19T22:16:41.650

Modified: 2026-03-19T22:16:41.650

Link: CVE-2026-32752

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.