{"dataType": "CVE_RECORD", "dataVersion": "5.2", "cveMetadata": {"cveId": "CVE-2026-23977", "assignerOrgId": "21595511-bba5-4825-b968-b78d1f9984a3", "state": "PUBLISHED", "assignerShortName": "Patchstack", "dateReserved": "2026-01-19T16:14:52.937Z", "datePublished": "2026-03-25T16:14:30.616Z", "dateUpdated": "2026-03-25T16:14:30.616Z"}, "containers": {"cna": {"affected": [{"collectionURL": "https://wordpress.org/plugins", "defaultStatus": "unaffected", "packageName": "support-ticket-system-for-woocommerce", "product": "Helpdesk Support Ticket System for WooCommerce", "vendor": "WPFactory", "versions": [{"changes": [{"at": "2.1.3", "status": "unaffected"}], "lessThanOrEqual": "<= 2.1.2", "status": "affected", "version": "n/a", "versionType": "custom"}]}], "credits": [{"lang": "en", "type": "finder", "value": "daroo | Patchstack Bug Bounty Program"}], "datePublic": "2026-03-25T17:12:11.815Z", "descriptions": [{"lang": "en", "supportingMedia": [{"base64": false, "type": "text/html", "value": "Missing Authorization vulnerability in WPFactory Helpdesk Support Ticket System for WooCommerce support-ticket-system-for-woocommerce allows Exploiting Incorrectly Configured Access Control Security Levels.<p>This issue affects Helpdesk Support Ticket System for WooCommerce: from n/a through <= 2.1.2.</p>"}], "value": "Missing Authorization vulnerability in WPFactory Helpdesk Support Ticket System for WooCommerce support-ticket-system-for-woocommerce allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Helpdesk Support Ticket System for WooCommerce: from n/a through <= 2.1.2."}], "impacts": [{"capecId": "CAPEC-180", "descriptions": [{"lang": "en", "value": "Exploiting Incorrectly Configured Access Control Security Levels"}]}], "problemTypes": [{"descriptions": [{"cweId": "CWE-862", "description": "Missing Authorization", "lang": "en", "type": "CWE"}]}], "providerMetadata": {"orgId": "21595511-bba5-4825-b968-b78d1f9984a3", "shortName": "Patchstack", "dateUpdated": "2026-03-25T16:14:30.616Z"}, "references": [{"tags": ["vdb-entry"], "url": "https://patchstack.com/database/Wordpress/Plugin/support-ticket-system-for-woocommerce/vulnerability/wordpress-helpdesk-support-ticket-system-for-woocommerce-plugin-2-1-2-broken-access-control-vulnerability?_s_id=cve"}], "title": "WordPress Helpdesk Support Ticket System for WooCommerce plugin <= 2.1.2 - Broken Access Control vulnerability"}}}

{}

{"cveTags": [], "descriptions": [{"lang": "en", "value": "Missing Authorization vulnerability in WPFactory Helpdesk Support Ticket System for WooCommerce support-ticket-system-for-woocommerce allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Helpdesk Support Ticket System for WooCommerce: from n/a through <= 2.1.2."}], "id": "CVE-2026-23977", "lastModified": "2026-03-25T17:16:36.557", "metrics": {}, "published": "2026-03-25T17:16:36.557", "references": [{"source": "audit@patchstack.com", "url": "https://patchstack.com/database/Wordpress/Plugin/support-ticket-system-for-woocommerce/vulnerability/wordpress-helpdesk-support-ticket-system-for-woocommerce-plugin-2-1-2-broken-access-control-vulnerability?_s_id=cve"}], "sourceIdentifier": "audit@patchstack.com", "vulnStatus": "Received", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-862"}], "source": "audit@patchstack.com", "type": "Primary"}]}

{}

{"analysis": {"en": {"generated_at": "2026-03-25T17:46:13.345670+00:00", "value": {"mitigation_remediation": ["Upgrade the Helpdesk Support Ticket System for WooCommerce plugin to version 2.1.3 or later, ensuring the missing authorization fix is applied.", "If an update is not immediately possible, disable the plugin or restrict its functionality to a narrow set of trusted user roles to prevent unauthorized access.", "Verify the access control settings for the plugin and any custom role permissions that may override default restrictions.", "Monitor administrative logs for unexpected activity related to support ticket management and apply additional monitoring or endpoint protections if needed."], "summary": {"action": "Immediate Patch", "impact": "Unauthorized access to restricted resources"}, "threat_synthesis": {"affected_systems": "This issue affects the WPFactory Helpdesk Support Ticket System for WooCommerce plugin across all releases from its initial version through 2.1.2. Users running any of these versions on their WordPress installations are impacted, while versions 2.1.3 and newer are not affected as the author has addressed the flaw.", "description_and_impact": "The vulnerability is a missing authorization flaw that permits attackers to bypass security controls in the Helpdesk Support Ticket System for WooCommerce plugin. By exploiting improperly configured access levels, an attacker can view or manipulate support ticket data that should be restricted, potentially exposing sensitive customer information and allowing unauthorized modifications. The weakness is a classic example of broken access control, identified as CWE-862.", "risk_and_exploitability": "The CVSS score is not provided in the data, and no EPSS value is available, so the precise severity and exploit probability cannot be quantified. The vulnerability was not included in CISA\u2019s KEV catalog. Based on the description, the likely attack vector is remote and hinges on a user already authenticated to the WordPress site with at least some administrative privileges. An attacker could exploit the flaw to access tickets that normally belong to higher\u2011privileged users, thereby compromising confidentiality and integrity of support data. Without hard evidence of widespread exploitation, the risk assessment leans toward significant if the plugin is widely deployed, especially on sites that handle sensitive customer information."}}}}, "created": "2026-03-25T21:34:55.562276+00:00", "updated": "2026-03-25T21:34:55.562298+00:00", "vendors": []}